A short transcript excerpt from a YouTube video (uploaded by David Jenyns, recorded March 11, 2024) in which Jeff Bezos describes Amazon’s culture as mission-driven, mentions teaching leadership classes, and explains his preference for the phrase "work–life harmony" over "balance," arguing happiness at work and home reinforce each other.
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I think of it as a gold standard culture for innovation and pioneering work. I work with these people who. They're missionaries for what they do. If you're giving great customer experience, the only way to do that is with happy people. You can't do it with a set of miserable people watching the clock all day. I teach three leadership classes a year at Amazon. I'm a part of it. They're bigger classes, but I come in and teach a session and. And I always talk about work, life, balance. Except I like to use the phrase work life harmony rather than balance, because to me, balance implies a strict trade. Whereas I find that when I am happy at work, I come home more energized. I'm a better husband, a better dad, and when I'm happy at home, I come in and better boss and better colleague.