Short excerpt from a YouTube video (David Jenyns) describing a "no blame" workplace environment: when errors occur, the team avoids blaming individuals and instead seeks the broken or missing system to fix; employees are encouraged to speak up about fears or frustrations without punishment so the team can systemize improvements.
So we've created what we call a no blame environment, where, again, it's following that Michael Gerber idea of people don't fail. Systems fail. So when something goes wrong, no one gets blamed for something going wrong. We look for the missing system. What's the system that's broken, or the system that's missing that we can put in place so that doesn't happen again. And if somebody puts their hand up and says, hey, I'm scared, or, hey, I'm nervous, or, hey, something's not working, or, hey, I'm frustrated. Cool. Nobody gets in trouble for that. We step back as a team and we figure out what the missing system is. So it's by creating that no blame environment that allows people to feel comfortable about, hey, let's systemize that.
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