1-800-GOT-JUNK runs new hires through a four-week onboarding that includes listening to customer calls, shadowing sales, and documenting every process. Leadership coaching focuses on observing calls and giving feedback to boost commissions and help the company scale.
Well, I have an onboarding system that is systemized and onboarding that's over four weeks, where they talk to all the team members, listen to calls with customers, follow up with customer service. There's blind CC emails. We have a full documented onboarding process. And then I have a documented leadership training process that they go through. And then I have them document their processes to me to show me what they're doing so I can help them tweak and optimize and automate some of their processes. So they show me how they're doing a sales call, I listen in, I'm like, hey, I saw you did this. Here's some potentially better ways. Or, I saw you said this. Have you thought about this? And all I'm trying to do is help them be more efficient, which helps them close more, which helps them make more commissions. So when they see that I'm showing up to help them, they're again, much more apt to follow those systems. And at the end of the day, for me, I end up with the team that is optimized and automated and using great systems. So then the company scales and we make more money.
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