Short YouTube clip (David Jenyns) arguing that business profitability depends on having repeatable systems. Speaker frames mistakes as system failures rather than individual blame, promotes doing tasks the right way every time to save time and increase efficiency, and links that consistency to the value proposition of buying a franchise (specifically referencing junk-removal operations).
When we make a mistake, we say, okay, what did we learn here? It wasn't really that someone failed. We didn't have the right system in place to ensure that someone knew, step by step, the procedures to follow to make sure that this was done. Right now, someone might go, hey, Brian, it's junk removal. Do you really need all the systems? Yeah, our profitability depends on systems. Why not save time and be more efficient by doing it the right way every single time, rather than trying to reinvent how we do things? That's why someone buys a franchise.
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