A short monologue by Elon Musk about the practical purpose of a company: to make excellent, useful products people love and to support those products over time. Musk emphasizes continual improvement by aiming to be "less wrong over time," improving the company’s "batting average," and focusing on product quality, affordability, and delightful customer experience.
Always operating on the principle that everyone is wrong to some degree and we should aspire to be less wrong over time which we will not always succeed in doing. But if two days out of three you're less wrong over time your batting average is going to be really good. So nobody ever bats a thousand but you can improve your batting average. We should remember what is our goal as a company. Our goal is to make amazing products that people love and then to take care of those products service. So what are we doing to make our products better to make them more affordable to have the customer experience be delightful because that's actually the purpose of a company. Sometimes people get why does the company exist? So we should not lose sight of like why are we here? We're here to make useful products that people love and take care of them over time. So then how are we doing in that respect and how can we do that better.
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