Rami Alijeal outlines a three-stage people system: new hires become process operators, then autonomous decision-makers who improve systems. He argues that documented processes let knowledge scale and enable measurable, repeatable improvements across an organization.
Hi, we're here with Rami Alijeel and he's one of our featured speakers for the Business Systems Summit. We've just recorded his session and I've got two very quick questions for you, Rami. Number one, can you tell us about the system that, that you just taught as part of the summit and the problems that it solves for business owners. When businesses get to the point where they have designed a good product, they have started to scale it through operations processes so that their employees are able to make good follow the processes and go through them correctly. They then reach another step where they have to create employees who can create processes themselves. They have to create employees who can make decisions about things that don't have a process. So we talk about the systems, the processes for taking employees from enthusiastic to work here to follows your processes all the way through, actually makes good decisions and handles those one offs, those anomalies, those new things without your directive. Yeah. And it's again the session we just went through, I loved it because it was, I've not seen the people processes looked through your systems lens like as far as the way that you view processes and then apply it to people. It's very unique. So it's definitely a session worth checking out. The second question I had for you was around why do you think systems and processes are important for business? People don't understand the true value of a system. It's some portion of the value is that people can follow it and it allows you to scale because the information is out of your head. That is an important part of a system and it's and you know all the power to you the true magic of a system is that it can be improved unless you do something the same way every time. Until you tweak it and then measure the results. You don't have a business, you just have people doing things. A system is the key part of the scientific method. It's the key part of improvement. You have to write it down, do it consistently the same, make a small change and see what the result is before changing things again. That's what systems allow you to do in a way nothing else can. Having great conversations, having really smart people, having wonderful motivated employees, caring a lot. Those are all good. But none of them allow you to improve over time the way that systems and processes can. And I feel like the systems that you shared from the people's perspective is like a great baseline. You get people to start at a very high level and then they can customize and improve from there. So if you want to check out Ali's session. Sure that you head over to the business system summit.com and a big thank you for your time, Rami. Thank you. I appreciate it.
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