How to extract knowledge from busy experts who hate documenting. The key: make it a two-person job, with one person doing the work and another recording and writing it down. Appoint a systems champion to keep it moving.
Step number three.
Is extract.
Extract is just how do we get that knowledge out of their.
Head in.
The easiest possible way?
Because most.
People don't like documentation and most people are.
Busy, especially your best team members, business.
Owners and key trades people. They're busy and the last thing that they're going to want to do is sit down and document their process. So we look at how do we.
Make that easy and it has to.
Do with finding our.
Systems champion and.
Making documentation a two person job. So there's the person who knows how.
To do it and then there's the.
Second person who records it and potentially creates some of the documentation and some of the training. So that's step number three. It's extracting the IP out of the brain of your best team members.
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