This excerpt is from a YouTube talk by David Jenyns (Stage #7) describing the final step of the Systemology process: installing a dashboard to monitor key metrics tied to business systems so you can identify and fix broken systems (e.g., lead generation, sales/conversion, onboarding). The dashboard guides where to focus optimization after completing the prior seven steps.
And optimize being the last step in the process is let's install a dashboard. Let's look at key numbers that relate to those key systems, and then we identify where the system is broken. Ah, we don't have enough leads. Well, let's focus on our lead generation systems. Ah, we have a problem with our sales. Well, let's focus on our sales and conversion type systems. Ah, we. We have a problem with clients not managing expectations correctly and them getting frustrated. Okay, well, let's focus in on our onboarding systems. But all of that happens a little bit further down the line, and it's those seven steps that you go through with systemology that creates the result.
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