Transcript excerpt of a talk (monologue) arguing that companies should treat business processes scientifically rather than accepting “that's the way we do it here.” The speaker emphasizes questioning processes, documenting theories behind them, and expresses an optimistic view of employees as intelligent contributors rather than pawns.
In most companies, if you're new and you ask, why is it done this way? The answer is, because that's the way we do it here, or because that's the way it's always been done. And in my opinion, the largest contribution of much of this quality thinking is to approach these ways of doing things, these processes, scientifically. Where there is a theory behind why we do them, there is a description of what we do. And most importantly, there is an opportunity to always question what we do. And this is a radically different approach to business processes than the traditional one, because it's always done this way. And that single shift is everything, in my opinion, because in that shift is a tremendous optimistic point of view about the people that work in a company. It says, these people are very smart. They're not pawns.
Remember me? Subscribe To My Channel For More Free Business Systems Content 📈
