Speaker (David Jenyns) argues that deliberately-built systems for finding, training, and retaining people enable organizational scaling. He emphasizes intentionality—defining the type of person desired and training them—so even imperfect hires can be developed into high performers.
We started with systems to find the right people, systems to train the right people, systems to keep them great. So every single thing we did was calculated, was organized, had a result that we expected. We didn't always hire the right people, but because we were so intentional about the type of person we were looking for and how to train them, we got organized and it allowed us to scale.
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