David Jenyns on why teams sabotage new systems with excuses like "I've been doing this for 15 years" and how to stop it. He outlines a formal process with clear expectations, documented consequences, and coaching before firing someone who won't comply.
Chapters
You've built the systems, you've done the training, you've set the expectations. But still, some people just won't get on board. And they don't say it out loud. Instead, they're just a thousand of little excuses. Things like, I've been doing this for 15 years. The old way works just fine. I'll get to it when things slow down. But the translation is, I'm not doing this. Here's what happens next. Other team members start to notice that there are no consequences. And your system's culture, well, you. It starts to erode. This is the persistent resistance. And if you don't deal with it, it spreads. You keep accepting excuses, having one more conversation and hoping that something's going to click. Meanwhile, your systems start falling apart. You need a system for this, and it's called the System for Unfollowed Systems. It sets clear expectations, documented consequences and a fair process from coaching through to final decision. Because when you let resistance just slide, you're not being kind. You're undermining everything you've ever built. If you want a copy of my System for Unfollowed Systems, it's in my book, Systems Champion.