Short excerpt from a lecture/transcript where W. Edwards Deming argues that individual performance is largely determined by the system in which people work, and that management is responsible for designing that system. The passage emphasizes that most observed variation in output stems from systemic factors rather than individual effort.
Performance of anybody, almost anybody is governed almost entirely by the system that he works in. So when you, when you rate people, you're really rating the system of the people you see that won the game did not turn out to be best. In the future, in actual life, it may be that 98% of performance comes from the system. Most of what we observe comes from the system, not from people's efforts. Their output is governed by the system. Management is responsible for the system. That's a lesson.
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