A short excerpt from a YouTube video by David Jenyns ("What Are Business Systems?", Apr 18, 2024) offering a concise definition: business systems are a series of steps that, when followed, produce consistent outcomes. Jenyns frames systems as an overarching framework that sits above software and processes and asks how work is captured and done consistently.
When I think about systems, I'll think about. It's a series of steps that when you follow them, they produce a consistent outcome. However you capture that it's all about. When I talk business, systems, that's all it is. Once you get that definition in your head, then you'll actually see this is a framework that sits over everything. It'll sit over the top of software, it'll sit over the top of everything. And really, it's just how you do what you do and how is that captured?
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