David Jenyns argues that business owners should not be the ones to create and implement systems; instead, they should appoint a ‘systems champion’ from their team to own the work. He frames this as necessary to remove the owner as a bottleneck, accepts that early mistakes by the team are normal, and recommends the approach especially for businesses with roughly 5–50 staff.
This guy here, Ziggy, he calls me up about two weeks ago, just prior to the event, and he goes, he was in the original systemology group and so we worked together for three or four months. And he goes, look, I haven't had much of a chance to apply this system stuff. I thought it was really, really good, but I was thinking, maybe I. I'll come to the event as a bit of a refresher and then I'll give it a go again. And I went, no, you're not welcome. We don't want you in the room. Who can you send in the place? And Lester. There you go. Lester's raised his hand just over there. So Ziggy sent Lester to go through this, to be his systems champion, because Ziggy is too on the tools, and that's okay. That's what business owners do. Systems are important, but you need someone else to be able to work on it. The whole key of this step is to remove the business owner from the process. They'll do more harm than good. So we talked about that. Perfect criteria. The sweet spot between five and 50 staff is what you're looking at. You're already looking at having something that's got a bit of traction, an existing, established business, then you're an ideal candidate for systems. And just recognise that, yes, you are busy, you're always going to be busy. Recognize that even if you get your team to do this, they're most likely going to make mistakes, they're going to bugger it up. There's going to be things where you're like, I could have done that better myself. And that will happen, and that's okay. That's just part of the process. You've grown your business to one size, now it's time to grow it to the next size. And you are the bottleneck. If you keep being in the bottleneck. The problem is when people think about systems, they think they're the ones that are going to need to implement the systems, but they want systems because they don't have enough space or time. So they think, why don't I do more stuff and reduce the space that I do have? Do more of systems and processes, which I know are important but not urgent. So I probably won't get around to it anyway because I'm the one. I've got this ego that thinks I have to be the one that solves the problem. And that's. That's what we have to bust here. You are the worst person doing the systems and the processes. We have to get it off over to the team and find your systems champion. Like I said, there's a few astute business owners in here who have sent people I know, Kane, Dana, Lester. So a few people, what they've done is they've actually sent their systems champion to attend the event to learn this. So hopefully they can understand a little bit more. Why is my boss so crazy? And how can I help them be a little bit less crazy? That the business owner knows the end picture. They just need help, and that's what you're here to do, the help, the hardest thing, the most important thing that they want to have happen. You've been entrusted to do that, and it's incredibly important. Sa.
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