Short excerpt from a YouTube video (uploaded by David Jenyns) in which the speaker cites Michael Gerber’s philosophy: failures indicate system-level problems rather than personal moral failings. The speaker urges examining common practices that lead many people to fail and designing systems or fixes instead of blaming individuals.
I've really leaned on Michael Gerber's philosophy. If people don't fail, systems do. So when someone makes a mistake, it's really easy for someone to go, oh, what a jerk. How did this guy do this? He just doesn't care. Hold on. Let's look at why there's lots of people failing with that same practice. How can we change it? How can we fix it? How can we put something in place?
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