WordPress Development Agency Systemisation | Digital Thing Case Study

My name is Michael Coleman. I'm co founder of Digital Thing, which is a boutique digital agency specialising in custom WordPress builds. Digitalthing's now been running for four years. We do everything from strategy to design to development and we also do support for our clients. One of the biggest issues of being a business owner is getting yourself out of the business and out of the day to day of working with clients and project management. So we engaged Systemology and really focused on our critical client flow which was from sale to delivery. And what that did was it allowed me to really focus on what it is we actually do and it helped me kind of extract that out of my head onto paper and kind of see the gaps in what we're doing. Everyone in the business is doing things differently. We all had this end goal of delivering the project, that there are different ways that you can execute that. So what it did was it allowed us to share exactly what we do in our day to day work life and kind of learn from each other and that was the big win for the team. I'm now in a situation where I have my System hub open as I'm doing my process. By following the step by step, it just becomes a lot quicker and I don't necessarily have to think too much about what I'm actually doing and yeah, getting better results as the business owner working with the Systemology team, you'll start to realise how much work is actually going into the day to day of business and if I could give one bit of advice, it would be to engage the Systemology team to extract that from your head.