A patient describes arriving at Pinnacle nervous about the unknown, but feeling immediately at ease after talking to staff. They emphasize being treated like family and as a person, not a number, and express long-term trust in the clinic's care.
I guess it's the fear of the unknown. Because you're not. You just don't know. You've never had this. But after I got there and talked to the nurse and got started and everything, I felt really comfortable. No apprehension. I just felt like I was in good hands. And I've always felt that way. From the time I've walked in to now. I've always felt like I was just part of the family. I mean, that's how I felt. Well, you are. It is. It's a good feeling to know that you treat me as a person versus a number.
She Traveled from Colorado for a Different Approach to Knee Pain | Lois’ Story
