Xinan Rahman says health systems lose 1% to 3% of revenue yearly from contract underpayments. The problem isn't incompetent staff but the massive volume of errors and no technology to catch them.
You know, the average profit margin of health systems is just slightly over 0%. With regards to underpayments and contracts specifically, health systems lose 1 to 3% annually on underpayments specifically. What I found from talking to folks, it's not that staff aren't competent. Staff in revenue cycle, they're extremely competent. Really, the challenge is the volume of underpayments that happen. The gap really is having technology that allows you to catch that underpayment, we're able to identify, hey, like, was this the right amount according to the contract that should have been paid?
EdTalks | Episode 185 | The Power of Executive Storytelling | Clifton Blue Parker
EdTalks | Episode 184 | What If Being a Misfit Is Your Superpower? | Kevin Johnson
