Eric Deeran discusses handling a client who demands endless revisions a month after delivery, outside the contract terms. The conversation covers what to charge for extra work and how to set boundaries when clients keep asking for changes.
Hey, man. So I just have a quick question for you.
Yeah, what's going on?
Yeah, so, you know, we love the edit that you'd sent over, but you know, you know, we said one like tiny change, if that's okay.
Is this the one that we did a month ago you're saying?
Yes.
Okay.
Yeah. A couple tiny changes.
Yeah. What do you have?
So, you know, wonder if we could swap out, you know, a few of the, you know, a few of the. The scenes from the video.
How many scenes?
I mean, just, you know, probably half of it.
Half of it? Like, like half of the entire 10 minute video?
Yeah.
Are you kidding?
No. I thought we got unlimited revisions.
No. Did you guys read the contract when we signed up? It was two revisions. And you guys used those over a month ago. I thought we finalized this a month ago.
Yeah, well, I guess some of the team members hadn't seen the video and they weren't like super in love with it.
Okay, well, I mean, we want to make sure that you guys are happy, but once the final cuts approved and like everything's good to go there, like any extra revision is going to be billed separately after this. Are you guys okay with that?
Yeah, well, I guess what's the cost to get it? Like, is it so.
So each extra revision is going to be 500 doll per revision. So ideally we knock it out in the next one and then we're good to go there.
Okay, yeah, let me run it by the marketing manager and I will. I'll show you a text back.
Okay, sounds good.
