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When someone confronts you aggressively, mirror their emotional state by saying, "It sounds like you're feeling overwhelmed and panicked right now. Is that right?" This acknowledges their feelings and defuses tension.
When someone confronts you aggressively, mirror their emotional state by saying, "It sounds like you're feeling overwhelmed and panicked right now. Is that right?" This acknowledges their feelings and defuses tension.
Here's a better approach to how to handle this. When they're coming at you, you can say calmly, "It sounds like you're feeling overwhelmed and panicked right now. Is that right?"
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