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In this brief monologue, speaker Hishem Azzouz shares a personal anecdote from his time working at an estate agency in the affluent Henley area. He explains how his manager encouraged staff to adopt a formal, overly polite demeanor—saying "yes, sir/madam"—to cater to posh clients. Azzouz found this approach inauthentic and noticed that clients could see through the façade. He argues that genuine self‑presentation is essential: when he began interacting with clients as his true self, he forged stronger, more authentic relationships that were more effective and lasting. The core message is that authenticity, rather than forced politeness, builds trust and success in recruitment or client‑facing roles.










