Building Recruitment Relationships

What makes recruitment relationships, not transactions? I think you've got to massively think about the customer experience, and the customer is your candidate and your client. Like, think about the experience that that individual is going to have with you from start to finish, and if you do right by that individual, you're going to start developing a relationship. That means good feedback and bad feedback. Just be honest with people. And if you get it wrong, just own it. There's nothing wrong with getting things wrong or making a mistake. But if you're honest with people, again, it's just going to highlight your credibility and it's going to showcase that you're not a complete—