A leader who admits mistakes and does the same work as their team builds more trust than one who hides behind hierarchy. The speaker lost a retainer pitch and talks about it openly, arguing that vulnerability and shared ownership matter more than distance.
Chapters
The first word that comes to mind is vulnerability. So I feel like it works if you are a vulnerable leader where you admit your mistakes. I wouldn't tell them to do anything I wouldn't do. I wouldn't not jump on any call, send any email, go to any meeting, and you bring yourself down to their level because everyone makes mistakes. Like, I lost a retainer pitch this week. Telling them why I think I didn't win it and giving them the feedback the client gave me, that vulnerability I just think is so important. I hate saying my team, like, it's the team. It's not my team. I don't own anybody, don't own anything. You don't create this hierarchy that doesn't need to be there.