Hishem AzzouzHost Of Recruitment Mentors Podcast

The most pointless KPI in recruitment ...

Name: The most pointless KPI in recruitment ...
Uploaded: 2022-03-05T08:00:10+00:00
Duration: 34 s
Channel: Hishem Azzouz
Description: In this short interview, two speakers discuss personal experiences and opinions related to recruitment. Speaker B shares how they spent their first large…

5 Mar 2022 · 1 min

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In this short interview, two speakers discuss personal experiences and opinions related to recruitment. Speaker B shares how they spent their first large commission—paying off a credit‑card debt for a girlfriend, then splurging at a pub and quickly becoming broke again. They then reveal their daily non‑negotiable for productivity: being on time and giving themselves a moment to settle before starting work. The conversation shifts to KPIs, with Speaker B calling call‑time metrics pointless because recruiters can game the system (e.g., leaving the phone off‑hook or calling a talking clock) without driving meaningful behavior. Finally, Speaker A asks how the industry’s perception can be improved, prompting a discussion about positioning recruiters as solutions partners rather than transactional agents.

¿Qué? What did you spend your first biggest commission paycheck on?
Paid my girlfriend. I had a credit card at the time. I paid that off for her and then went to the pub and spent it and then was broke again within a week.
What non-negotiable do you live by each day do you feel has a massive impact on your productivity and helps you maximize each day in recruitment?
Being on time. Give yourself some time to settle into the day and then just make sure that you get started at the right time.
What has been the most pointless KPI that you maybe have had yourself in the past or you've heard recruiters have?
Call times. I like, obviously you've got to be on the phone, but one of the pointless things about it is that people then, I've seen people just having the phone off the hook just so they can hit their 2 hours so they can go home, or like calling the talking clock. So I don't know if it drives the right behaviours, but it's important to be on the phone.
How do you think we can change the perception of the recruitment industry?
By becoming actual solutions partners, delivering outcomes, having business conversations, not transactional, spammy approach. Just, yeah, you've got to change that.