Tell candidates no quickly and personally, not weeks later. Match their communication style and deliver feedback constructively. Companies doing this see Net Promoter Scores jump from 8-9 range to 9-10 range.
We always delivered the feedback, but actually it's the speed at which you're able to deliver it. If I get a no from a customer, I will tell that person pretty much instantly rather than having this like massive buildup. Oh, I've got to call them, or I don't want to call them, or— and this is much more personal. The thing that I've had to become aware of is that understanding who is this person, how would they like to be communicated with, and then delivering it in a way that is constructive but also is like slightly empathetic. The experience, even from like the actual NPS that I'm getting, is just better. Like it goes from being an 8 or a 9 to a 9 or a 10, but far more frequently
You don't need as many clients as you think to bill $1 Million A Year In Recruitment
From 30 Direct Reports to Back-to-Back $1M Years as a Solo Recruiter with Zach Creighton
