Jack Canfield explains the heart talk, a communication method for small groups where people speak only their own feelings. It resolves conflict, stops arguments, and builds respect by letting people release resentment and refocus on work.
Chapters
Emotional responses are natural, as much in business as in your personal life. And if they go unexpressed in either place, they can cause problems. When there's tension between co workers, a heart talk can help. What's a heart talk, you might ask? It's a type of communication process that works for as few as two people or as many as 10. When a person speaks, they express only their own feelings. A heart talk can deliver some incredible results, not the least of which is conflict resolution. The group will stop arguing and develop a greater mutual respect. Heart talks also help people let go of old resentments. What better way to get on with the business at hand?