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In this podcast excerpt, Ryan Serhant (Speaker A) frames sales as a practice rooted in connection and guidance rather than persuasion. He argues that while consumers dislike being sold to, they enjoy shopping with friends, which explains the continued relevance of brick‑and‑mortar stores despite the dominance of e‑commerce. The core message is to "sell with" people—engaging them in conversation—rather than "sell at" them. He links this mindset to the broader skill set of sales: client generation, negotiation, closing, and having a structured process. Mastering these skills, he claims, can significantly improve one’s personal and professional life.

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