Jason Wasser, LMFT, explains why listening to understand beats listening to reply. He points to agents taking improv classes to learn not to talk over each other, and argues that texting and short attention spans have killed basic conversation skills.
you listen to them, hear what they're saying in order to respond instead of just listening to them and hear what they're saying in order to reply, right? There's a big difference and it is a real skill. Like we're, we're shooting a, a new TV show here now, right? Um, here at the company and the agents that are part of it, um, I have taking improv classes, literally not to become actors, right? It's a reality show. Like we do, we don't, you know, this is no scripted dramas over here. Um, but so that they can learn how to talk, because you don't, you don't realize, like, you take two people who are in their 30s, you're like, all right, have an argument, and they start talking over each other immediately. Like, nope, can't do that. One person has to talk, the other person has to listen. So, um, I would— people do not know how to communicate. And, um, because we spend so much time communicating with our thumbs and our fingers, and our attention spans have gotten minimal, um, it's become even worse. So number one thing I would have anyone do, if you're in sales or in any, any industry, learn how to communicate, learn how to talk to people. It's, uh, it'll open up your, your life. It'll change your life.
Howard Behar Starbucks Former International President Heartwarming Story #kindness #shorts
