Short excerpt from a YouTube interview where the speaker describes their support team as central to the product. Main claims: support is framed as "half" the product; hiring focuses on people who genuinely want to help and align with the company value of "helping the helpers"; an extensive training program reinforces a customer-first mindset. Tone is positive and value-driven.
The support team. I want to come back around to that with a really direct question. How is your support team so good? Oh that's really sweet to hear there. I mean I think first and foremost like we really prioritize it. We always talk about how like support, you know, our product is like obviously Jane but the other half of our product is our support team. It really is like the beating heart of everything. So we focus on hiring people who like genuinely want to help who are aligned with our value of helping the helpers. That's all of you. And so I think it starts there and then it, you know we just have like a really extensive training program and the people doing the training are all very, you know, bought into this concept of like we are here 100% for our customers. Yeah, I mean it's just like a really a strong value of ours to be supportive. It shows.
