Jeff Langmaid shows chiropractors how to match patients' body positions during conversations, using cues like knee to knee or heart to heart to avoid power imbalances. These small shifts in how you communicate improve patient experience and speed up how people move through your practice.
And if you want to take it next level, what we would coach and train on, acknowledgement is always meeting the patient where they're at. And quite frankly, I mean this literally. So if a patient was seated, we'd either want to be seated when we acknowledged and introduced, or we would want to wait until they stood. So we're always, as we would say, knee to knee or heart to heart. We were never in a awkward, weird power position of we're standing over them or approaching them when they're seated. These are super subtle psychological components, but they're really, really important. Especially when you think about this over the course of a career and thousands of people that you're interact with, these little things really, really add up. So better time management, it certainly gives you the opportunity to improve your patient experience. The other thing that it helps is operational flow. So when you have better time management, you're able to have better operational patient flow through your practice because everybody is setting the expectation appropriately with every interaction.
