ChiroHD flags workflow errors that cost clinics money: missed task handoffs between doctors and front desk, missing SOAP notes, patients without scheduled follow-ups, and charges tied to suspended insurance. The system catches these at end of day so staff can fix them before revenue disappears.
We're constantly looking for errors that we see clinics make all the time and try to automate fixing or at least bringing light to it. They didn't realize that they both stepped on each other's toes there, or they do the exact opposite, where the doctor assumes the front desk is going to take care of it, and the front desk assumed the doctor took care of it, and now you have no charges, even though the appointments were completed. Appointments missing soap notes, patients without future appointments, billable items on suspended insurance cases. These are all things that we see really common problems that we try to bring bring light to. So at the end of your day, you can check and see. Okay, I've got three patients that have charges going on suspended cases, which means I might not ever get paid on them if I don't take care of that.
