Jeff LangmaidFounder, The Evidence Based Chiropractor

How Many Calls Did You Miss Last Week?

18 Jun 2026 · 1 min

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In this excerpt from Jeff Langmaid’s talk, he challenges his audience to consider how many patient calls their practice missed in the past week. He points out that most healthcare practices answer fewer than 50% of the phone calls they could potentially field, meaning a large portion of patient outreach goes unanswered. Langmaid frames these missed calls not merely as lost revenue but as missed opportunities to deliver care, exert influence, and inspire patients who might otherwise never walk through the front door. The underlying message is that improving call response rates is essential for maximizing both financial and relational outcomes in a practice.

Chapters

Who here knows how many missed calls they had last week in their practice? That's a challenge because people are gonna reach out to you and your practice on their time, not when you are there to answer the phone. As a matter of fact, most practices are answering the phones by far less than 50% of the time that's available in a week. Overwhelming majority do not, and that is missed opportunity. And I say missed opportunity because it's not all about the revenue that that can create. The revenue's a byproduct of the care and heart that you provide, the influence that you provide. And the inspiration that you provide each and every person that walks through your front door. But if they're not walking through your front door, every opportunity is missed.