Jeff LangmaidFounder, The Evidence Based Chiropractor

Nobody Leaves Voicemails Anymore

18 Apr 2026 · 0 min

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0:25

In this excerpt from Jeff Langmaid’s YouTube video, he highlights a critical communication problem in medical practices: an estimated 30‑50% of new patient calls go unanswered. He notes that many callers do not leave voicemails—“ain’t nobody leaving a voicemail”—and that when callers encounter a voicemail they often hang up and seek another provider instead of calling back later. This behavior creates missed care opportunities and lost revenue for the practice.

It's estimated that 30 to 50% of new patient calls go unanswered in a practice. Many people do not leave voicemails. As I always like to say, ain't nobody leaving a voicemail. If somebody calls your practice, they're probably calling your practice because something's going on right then. Their son, their daughter, they are looking for help. And often if they're hitting a voicemail, they're gonna hang up and call the next doc as opposed to calling back the next day. And that's a missed opportunity.