Short excerpt from a Jane support video explaining how Jane surfaces rejected insurance claims, indicates reasons (e.g., missing information), and guides users on whether they can fix the issue inside Jane or need to contact the insurer; offers outreach to Jane support for help locating required fields.
Of course, we do have the ability for you to be able to see things, such as any rejected claims and why they've been rejected. So this one was rejected for missing information. So we are able to help you at Jane as well. Usually we can help you figure out whether this is something you can just easily fix in Jane. And if you're having trouble figuring out where that information needs to go, reach out to us. We can help you do that. Or it will let you know whether or not this is something you have to reach out directly to the insurer for.
