Jeff LangmaidFounder, The Evidence Based Chiropractor

Satisfaction in Chiropractic Treatment | Lumbar Radiculopathy Research

28 Jun 2023 · 1 min

Watch on YouTube

0:52

A short YouTube presentation by Jeff Langmaid (uploaded June 28, 2023) summarizing research on patient expectations and satisfaction in chiropractic care for lumbar radiculopathy. The speaker argues that clinical relief contributes to satisfaction but is not sufficient — meeting and exceeding patient expectations across the entire care experience drives the highest satisfaction, which in turn produces secondary benefits (more reviews, testimonials, referrals).

Chapters

We're talking research. And I'll repeat the title one more time. Patient Expectations and Levels of Satisfaction in Chiropractic Treatment for Lumbar Radiculopathy. And this is really not only about, I'm going to say, setting proper expectations. This is about meeting and exceeding expectations. The level of clinical relief, so to speak, that a patient gets in your practice is part of the equation of leading to satisfaction, but but not the whole equation. This is not just about providing pain relief every single time. This is about the entire experience meeting and exceeding the expectations that somebody has coming into your practice. That's what's gonna drive the highest levels of satisfaction. And when you drive the highest levels of satisfaction, that's when you see the side effects. The results of this are more reviews, more testimonials, more referrals.