Jeff LangmaidFounder, The Evidence Based Chiropractor

Seamless Scheduling = Happier Patients & More Revenue!

17 Mar 2025 · 1 min

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Jeff Langmaid (speaker) discusses the recurring challenge of scheduling in service-based businesses—patients reschedule and life intervenes—and argues that providing a seamless, streamlined scheduling experience (whether fully automated or with human control) benefits both patients and providers. He links easier scheduling to improved patient care and increased business revenue, noting that if patients can’t get appointments, providers lose revenue and patients miss needed care.

Chapters

Just the nature of a service based business. We're always kind of battling the schedule, so to speak, day in and day out, week in and week out, with exactly what you said. People reschedule, life happens. And being able to accommodate individuals in a seamless fashion, regardless of whether you want it totally automated, as you mentioned, whether you want complete control somewhere in between, being able to have that seamless and streamlined from a patient perspective just helps you and helps them, which is the most important thing. If they can't get in to see you, you're not collecting the revenue from a business perspective, they're not getting the care that they need from a human perspective. So anything you can do to, in my opinion, as a provider, anything you can do to make the scheduling experience more streamlined for your patients is massively, massively impactful.