Jeff Langmaid argues that healthcare providers must respond to patients immediately, on their schedule, not yours. He calls this "speed to lead." An 80-90% solution today beats a perfect one next week.
Patients do now expect instant access. We talked about speed to lead and why that's so important. And it really is about, again, being on their timelines, nights, weekends, lunch hours. I'm gonna say speed beats perfection. Nothing's perfect. And even on the example that we go through today, you might say, ooh, that's just not exactly 100%. It might not be 100%, but man, if we can get 80%, 90%, and ultimately increase our ability to connect with people, I think we're doing the right thing.
