Jeff Langmaid says practices that respond to new patient inquiries within five minutes are far more likely to book appointments. Wait longer than five minutes and your odds drop by over 50%. Speed in follow-up is the difference between growth and lost patients.
If 5 minutes goes by between when an inquiry comes in and a phone call goes out or a message goes out, if more than 5 minutes goes by, it's more than a 50% decrease in the opportunity that that person will schedule in a practice. So this is the importance of why timeliness is so important, is because we've seen in statistics time and time again that when there's a delay in communication, it ultimately breaks down the ability to help that individual. And that's what this is all about again.
