The Secret to Handling Late Patients đź•’
In this instructional segment, Jeff Langmaid demonstrates how the appointment‑scheduling software can be used to manage patients who are frequently late. He walks through selecting a patient’s appointment (Greta), entering a custom administrative note (e.g., “Greta is always late”), and explains that such notes are attached to the appointment but never appear in the patient’s clinical chart. He then shows how to “star” the note so it automatically re‑appears on every future appointment for that patient, providing a persistent reminder. A small speech‑bubble icon is highlighted as the visual cue that a note exists on an appointment. The demo emphasizes the workflow for staff to flag chronic lateness without cluttering the medical record.
