We Stopped Answering the Phone… And Grew Faster
23 May 2026 · 1 min
0:39
In this monologue, Jeff Langmaid explains how his practice eliminated human phone answering by deploying an AI system that automatically sifts, categorizes, and routes inbound calls (e.g., requests for tree trimming, roof repairs). The AI provides the staff with pre‑sorted, context‑rich information about each caller, allowing team members to make targeted follow‑up calls—confirming appointments or addressing specific needs—rather than handling generic inquiries. This workflow dramatically increased operational efficiency by reducing unnecessary phone handling and enabling staff to focus on high‑value, personalized interactions.
