Jeff Langmaid explains how NeckCare implemented his feedback within a week, adding new graphics and patient-facing visuals that let customers choose between basic and detailed result categories. The software went from bare-bones to actually useful for helping patients understand their care.
They asked me for feedback early on. I gave them a lot but one piece in particular that they within the next week are going to be implementing system. Why that is insane. Like what other company do you know is interested in listening truly listening to their customers? I haven't really found that but so we have pre software post software update pre software update it was pretty basic. They didn't have the advanced features so it's very easy to tell a patient this is what normal should look like. This is where you are post software update they almost have categorization of do you want the basic or do you want to go deep level? You can keep it basic. It's still they updated the graphics. It's still unbelievable. The patient can understand it because there's things that Net Care has put in to enhance the visual portion of patient understanding and that's all been based on feedback from their customers, myself included.
