Jeff LangmaidFounder, The Evidence Based Chiropractor

Your Office Might Be Costing You Patients (Here’s Why)

22 Oct 2025 · 1 min

Watch on YouTube

0:38

YouTube video (transcript) advising healthcare practice owners that their office presentation—online content, advertising, phone/ receptionist interaction, and the physical condition of the practice (clean windows, signage, functioning fixtures, waiting area cleanliness)—directly affects patient acquisition, perception, and outcomes. The speaker emphasizes small operational details (ads, offers, phone greeting, cleanliness, signage, working doors/equipment) as massively meaningful to getting the best results.

Chapters

There's no question how you're positioning yourself. The content you're putting out online, if you're running paid ads, what do they look like? What's the offer? When somebody calls your practice, are they getting a warm receptionist, a fantastic AI agent, or are they getting somebody that's cold and disconnected when they show up in your practice? And I mean literally from outside, are the windows clean? Does the pavement look nice? Is your sign clean? When they open the door, does everything work appropriately? Or is it, like, creaky and kind of like. I don't know, this place could use a vacuum, right? Massively meaningful. Things that really do set up your ability to get the best results possible.