Jeff Langmaid warns that most practices don't track missed patient calls, losing patients to competitors without realizing it. A chiropractor might steal your patient simply because you didn't answer the phone. Start auditing your call system now.
unable to identify in your current phone system how many calls you are currently missing each month, man, talk about leakage. That is just massive leakage in your practice that doesn't need to be there. Just crushes my heart and soul to think about people calling your practice for help and not getting the answer that they need and maybe going somewhere else that might not even be a chiropractor and not getting the care that only you can deliver.
