Excerpt from a 2019 workshop debrief led by Jesse Ferrell (UNLV Foundation). Participants share concise takeaways—communication and choice, not participating in gossip, accountability for culture, the "platinum rule," choosing attitude, letting others help, hospitality-derived service lessons, and building a personal "board of advisors." Jesse responds with feedback, anecdotes, encouragement, and closing remarks.
Chapters
I love it. One band, one sound. Give her an A. 3. Just because I like that. Communication is the key and the choice of agency. Oh, I love that. Communication is the key and the choice to make the change. And three. Nice. What do you got, Marianne?
Listening to gossip is just as bad as spreading gossip.
Wow. And two. That's so true. Nice.
My takeaway was the exercise that we did up on the boards and just seeing the importance and the items that.
Kind of goes through the top.
And very smooth fashion too, right? That's right. So giving it one and one. Nice. Next.
Accountability is key to building a good culture. Make a choice to play a role in improving communication. Do things to help people feel valued.
That's some serious takeaway, man. Let's give him an N.3. What's your takeaway, George? Choice to make a change. Choice to make a change. Love it. And three. What you got for us, Chad?
The platinum rule.
I love it. Platinum row. Give him a three. He scored. I want to ask why, but that's not what this exercise is about. I know. I don't want to hear him say why, but I'm not going to do it. Why?
You know, it's just a. It's a whole nother level of thinking.
You grow up with the golden rule and yeah, in one day, in one notion, you can switch on something that raises the game. Right. Well done, chat. Thank you. Next, Pete.
My takeaway is how excited I am to see how we're going to take it from here.
And three. Give him one more. And three. You know why? I gave him a double background. And three. What I say to you today has absolutely no matter, no consequence at all. So many of us spend so much time in our lives about what's happened to us or what's happening to us. The true essence of life is what are you going to do about what's happening to you? The true essence of this program, this full day program is not about what.
I say to you.
It's about what you're going to go and do about what we say. That's why you got a double back. Three. I got you. Oh, yeah, yeah, yeah. No, no, no, no. He's right. He's right. You're the voice for coin on that. He's right. No, he's right. Because the double back, so. No, you earned it. I'm in a trance. I lose myself. Next. Caleb.
How you leave.
How you leave the feeling. Give her a name. Three. Yeah.
How we're all very much the same.
How we're all very Give him a five on that. Nice. Yes.
Not only do you choose to change, but you choose your attitude every day.
5. You do choose your attitude, whether you like it or not or whether you know it or not. Next.
Becoming the person that everybody else wants to help.
I love that. That book. Let's give him an N3. And 3. Give me one more time. And 3. When I read that book the second time, I. Because I had a client in Houston that passed away. Family didn't allow us to get involved. She was my client. We were very, very close. I felt uncomfortable. They didn't let me get involved. So I went and read that book knowing that she also died of cancer, to connect with her, even though she was gone and nobody knew it. And I was. And I felt a little frustrated that invested at the time because I had other reads I needed to do for clients. I did that. And that one single passage that Russ just shared made work. Read the book. All worth it. And that's why I brought it to the program because it was powerful. So very good.
There's one other piece of that for me.
Letting other people help. Round of applause. Why do you think I gave him a round of applause on that? Letting other people help them. Why do you think I gave him a round of applause? That is hard to. You can't do it on you. What else? Extremely hard to admit and very hard to do. You know why? I see you. I'm you. And there are a lot of us in there that have a hard time letting other people help us. So that was brilliant to admit that you guys help this man and don't wait for him to ask next.
I think that doing something very uncomfortable like a couple of those exercises after lunch can have really unbelievable chaos.
Absolutely.
Developing the negative concept.
Let's give Renee three. Well said, Steph.
I have often business worlds separate feelings and put them over here. But hospitality doesn't. And I'm just so appreciative of the industry and the star at UNLV and that we can bring that culture here. So what we learned from hospitality as it relates to all other industries.
Let's give her an N5 on that one. It doesn't hurt you spend all day get out of major.
Yeah.
And got the degree on the wall. Just so you know, my first degree, I didn't think I could get that damn thing. I was so scared. I was. I thought I was going to flunk out. I had a 3.5 average thinking I'm going to out school, work two jobs going through school IBM in the daytime in the photo lab. I worked an average of 77 hours a week going to UNLD and I did not believe I was going to get the degree and walked across stage. Still didn't believe it. I thought they were going to say, Mr. Farrell, you forgot to take Underwater Basket Weekly 101. At those days, it used to come in the mail on the door. When I got that degree in the mail on the door. Oh, no, it's actually here. I was scared to open up. I really haven't accepted what I've done. I walked across the stage, opened up, my name's on this piece of paper. I did it. I didn't accept it until I could send it on a piece of paper with a 3.5 dollars. Seriously, gotta ask for help. Nice take away.
I thought we got better today as a division. So thank you very much.
And five back that up again. Our only point and purpose for being here was to give you the road map for the opportunity to start the process on getting better. That's it. You cannot let this be squandered. It's a masterful investment. I'm assuming we treated you like you paid us full board. You don't get a second chance at the first impression. Doesn't happen. So I'm glad that that should take away. That is enormous. Scott, bring us home. No pressure.
Well, my initial thought is a lot of what you all said said here and I think it's exactly what Tina said, that today we just as a family, took the next step in our lives and careers together. And that makes me feel really good. One of the, one of the takeaways that I don't think was mentioned was beginning to create that board of advisors for me. And I hope each of you do that as well because you're going to need them. We all need people in our lives that we can trust that will set us straight when we're going off in the wrong direction and will be honest with us. And that's what, that's what I'm going to do immediately. And Jesse and Lisa, I just want to say a big thank you for what you've done for this team today.
