Joe DownsCEO & Co-Founder, Belrose Storage Group. Founder, Storage Moguls.

Boat & RV tenants have zero patience for bad gates

3 May 2026 · 1 min

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0:33

In this brief commentary, the speaker explains that boat and RV storage tenants differ from typical self‑storage customers. They arrive with a specific mission—often towing large trailers, carrying family members, and adhering to tight schedules. Because the vehicles involved are larger and more valuable, any gate malfunction creates high stakes: a delayed or failed exit can cause frustration for ordinary tenants but can make boat owners furious when a 30‑foot vessel cannot be retrieved on time. The speaker emphasizes that unreliable gates directly impact customer satisfaction and can lead to angry, impatient customers in the boat and RV storage market.

Chapters

Boat and RV tenants aren't accessing your facility the same way a self-storage tenant does. They're coming to the facility with a mission. It might be towing a trailer, might have family in the car, probably on a schedule, and they don't have patience for a gate that doesn't cooperate. The stakes are just higher because the vehicles are larger and more valuable. A self-storage tenant who can't get in, they're going to leave frustrated. A boat owner who can't get his 30-foot vessel out on a Saturday morning when the family's waiting, they're going to be furious.