Joe DownsCEO & Co-Founder, Belrose Storage Group. Founder, Storage Moguls.

Photos, Reviews, and Posts That Make Tenants Call you

24 Apr 2026 · 1 min

Watch on YouTube

1:01

In this concise instructional video, the presenter outlines three practical tactics for facility or property operators to increase tenant inquiries through their online presence. First, they advise uploading recent, well‑lit photos of key areas such as drive aisles, space types, the air station, rinse facility, and gate system, emphasizing that visual clarity reduces uncertainty and encourages prospects to reach out. Second, they stress the importance of responding to every Google review—both positive and negative—so that a thoughtful reply signals professional management and engagement, whereas ignoring reviews suggests neglect. Third, they recommend using Google Posts to broadcast availability, new amenities, or waitlist openings, positioning an active posting schedule as a sign of a functioning, engaged operation. The overall message is that a proactive, visually rich, and communicative online profile directly drives tenant calls and inquiries.

Chapters

Prospects. For photos, you want to upload recent, well-lit photos of the facility— drive aisles, space types, the air station, the rinse facility, the gate system. A prospective tenant who can see what they're choosing is more likely to call or submit an inquiry. A pro— a profile with no photos or with photos from 5 years ago, that creates uncertainty. Under review management, Make sure you respond to every review. A 4-star review that receives a thoughtful response from the owner tells the next prospective tenant that is, that, that is a professionally managed facility that engages with their customers. A negative review that receives no response tells them the operator doesn't care. The response matters as much as the rating. Under posts and availability updates, use Google Posts. Availability openings, new amenities, or waitlist openings. An active profile signals a functioning, engaged operation.