Joe DownsCEO & Co-Founder, Belrose Storage Group. Founder, Storage Moguls.

The 3 Types of Problem Tenants (And Why They Matter)

10 Mar 2026 · 1 min

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Joe Downs breaks down three types of problem tenants: chronic late payers who eventually pay but rack up fees, constant complainers who are never satisfied, and rule breakers who violate lease terms. Knowing which type you're dealing with helps you manage them differently.

Chapters

typically categorize problem tenants into 3 main types. First, you got the chronic late payer who eventually pays but always incurs late fees, which is a good and a bad thing depending on how much and how you manage your collection process. Then there's the constant complainer who's never satisfied, always finding fault. And then finally, we deal with the rule breaker who violates lease terms and creates liability. So recognizing these types is the first step to effective management. So let's start by looking at how to handle the chronic late payers first, because while chronic late payers can be frustrating, there's a clear path to managing them.