Joe DownsCEO & Co-Founder, Belrose Storage Group. Founder, Storage Moguls.

The must have traits of a great storage manager

2 Mar 2026 · 1 min

Watch on YouTube

0:31

This content was created by Joe Downs. This content was uploaded by Joe Downs. This is a YouTube video titled "The must have traits of a great storage manager" (created 2026-03-02) containing a single-speaker monologue. The speaker outlines key traits for a storage manager—strong customer service skills (friendly, patient, professional), high organization and attention to detail for leases/payments/maintenance, and a willingness to enforce rules—and criticizes so-called "experienced expert managers" as often being the worst. Metadata includes the YouTube content type and a provided thumbnail URL.

So the critical factor, in my opinion, is customer service skills, because this person's the face of your business. They must be friendly, patient, professional with every tenant interaction. They also need to be incredibly organized and detail-oriented because they're tracking leases, payment logs, and maintenance schedules. And finally, they must be willing to enforce the rules. I'm going to tell you right now, from my experience, the quote unquote experienced expert managers in the business were the absolute worst.