Kit Barber shows founders how to step away from their business without it falling apart. The first step: write standard operating procedures with explicit decision rules (if X happens, do Y) and deadlines for every task. Document these, train your team, and you can actually delegate.
If you can't take a few weeks off without your business falling apart and costing you a flipping fortune, this is for you. There are 3 things you need to put in place. Today I'm covering the first one: standard operating procedures. I know, I know, it sounds boring, but all it really means is clear frameworks for your team to follow so they can make decisions without calling you. If X happens, do Y. If the client needs something, here's exactly what to do, written down, trained in and ready to go. And on top of that, set clearly defined timelines for absolutely everything so your team knows not just what good looks like, but when good gets done. And that's step 1, easy.
