Kit Barber missed warning signs when his high-performing employee Sarah's work dropped off. He assumed it was a mood swing instead of investigating what changed at work, a mistake he regrets after 25 years of building strong teams.
I'm going to be honest with you, when I first saw it, I made exactly the same mistake that this video is about. I assumed Sarah was just having an off day because every other time I'd seen her over the years, she'd been switched on, full of beans, full of energy. So my first thought wasn't, I wonder what's happening around Sarah? It was, what's happened to Sarah? Maybe she's coming into work in a, in a mood. Maybe something wasn't going on well at home. Maybe she just wasn't really feeling it. And if I'm honest, that really frustrates me. I spent 25 years building businesses that perform consistently. I hate the idea that whether someone has a a bad day depends entirely on the way that they feel when they wake up in the morning.
